Indian Railways has fined a catering service Rs 1 lakh for overcharging passengers for bottled water. A video shared by Railways on the social media platform X confirmed a passenger being charged greater than the usual value for a bottle of water.
A Rail Neer bottle, which is often priced at Rs 15, was bought for Rs 20 by a vendor aboard the Pooja SF Specific.
In a video lasting 1 minute and 47 seconds, recorded by a passenger within the third AC financial system class, the shopper questioned the seller in regards to the additional Rs 5 cost. The seller casually responded, stating that he wanted to earn a dwelling. Regardless of buying the bottle for Rs 20, the passenger knowledgeable the seller that he would file a criticism on the designated platform. The seller, nevertheless, walked away with out seeming involved in regards to the penalties.
The passenger, decided to resolve the problem, shortly known as 139, the railway’s helpline quantity, to file a criticism. The video captured your complete means of submitting the criticism, which was promptly acknowledged. Not lengthy after, a consultant from the catering service arrived to refund the Rs 5 that had been overcharged. The passenger additionally requested that the seller refund the additional quantity to different passengers within the coach.
The video additionally included a letter from Indian Railways confirming that the catering service had been fined Rs 1 lakh for the violation. The letter highlighted Indian Railways’ strict zero-tolerance coverage in opposition to overcharging and unethical practices, sending a transparent message to distributors to observe pricing guidelines diligently.
To file a criticism with Indian Railways, you are able to do so via a number of strategies:
-
Name 139: That is the built-in railway helpline quantity.
-
On-line: Go to the Indian Railways web site and fill out a type with particulars about your criticism, such because the date of the incident, employees concerned, and placement. You will additionally want to supply your private data, like your title, contact quantity, and handle.
-
RailMadad: You should utilize the RailMadad grievance type to report a criticism. You’ll want to supply particulars like your cell quantity, OTP, journey data, prepare quantity, and PNR quantity. This platform additionally lets you monitor your criticism and submit solutions.
-
SMS: Ship an SMS to 91-9717680982 to file a criticism.
-
Safety Complaints: For any security-related points, name 182.
